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Ingram Leedy's avatar
Ingram Leedy
Copper Contributor
Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
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Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Feb 10, 2017

Should be fixed by now, could you please open a support ticket through online portal ?

Thanks!

David Przywara's avatar
David Przywara
Copper Contributor
Feb 23, 2017

This is an issue for the queue I have going. 

 

The call ringing in

 

 

 

 

 

 

 

 

 

 

The call when answered:

 

 

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Feb 23, 2017

    Thanks! yes, we are working on to fix this issue.

    • Ingram Leedy's avatar
      Ingram Leedy
      Copper Contributor
      Mar 09, 2017

      Yes, we still have the guid.    We can hang tight till fixed.

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