Forum Discussion
Call Queues Preserving CallerID
Dare I say this has just been fixed!? We have been pushing this hard with MS the last couple of days and just tested it successfully!
Yup seem to finally been fixed ...finally
Earlier today, we started seeing the Caller ID on all incoming queue calls. Unfortunately, the name of the queue no longer displays. The long GUID number is still displaying. For our company, employees are assigned to multiple call queues, and we need to see which queue the call is being routed from. The ideal solution would be to show the Caller ID as it does as of this morning, and to replace the GUID number with the name of the queue.
WOW - I'm getting the caller id correctly too. (with long queue name but we cannot have everything!).
Happy Wednesday 1st November 2017 everyone.
Long queue guid was also solved if you follow the procedure here:
