Forum Discussion
Call Queues Preserving CallerID
Mohamad, seriously - are still working on skype for business online especially on the call queues features, or should we just change to another active service like pstn calling from telekom?
You told us 8 months ago this feature is fixed.
We cannot work without any feature which allows us to let ring multiple phones for the service number and without seeing the caller id (even no caller id would be better than this stupid hashs / guids). Team calling, which is setup from the SFB client, is also no solution for this.
Please provide us at least some new infos about that. thank you.
A private message from Carlos Farrica:
"Right now the only information avalilable is that it was anticipate until the end of civil year but dont have any precision on time.
Now i am trying to have it on RoadMap."
We'll see what comes of it.
Dare I say this has just been fixed!? We have been pushing this hard with MS the last couple of days and just tested it successfully!
Yup seem to finally been fixed ...finally
Earlier today, we started seeing the Caller ID on all incoming queue calls. Unfortunately, the name of the queue no longer displays. The long GUID number is still displaying. For our company, employees are assigned to multiple call queues, and we need to see which queue the call is being routed from. The ideal solution would be to show the Caller ID as it does as of this morning, and to replace the GUID number with the name of the queue.
