Forum Discussion

Ingram Leedy's avatar
Ingram Leedy
Copper Contributor
Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
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Skype for Business
Pascal Seifert's avatar
Pascal Seifert
Copper Contributor
Oct 25, 2017

Mohamad, seriously - are still working on skype for business online especially on the call queues features, or should we just change to another active service like pstn calling from telekom?

 

You told us 8 months ago this feature is fixed.

We cannot work without any feature which allows us to let ring multiple phones for the service number and without seeing the caller id (even no caller id would be better than this stupid hashs / guids). Team calling, which is setup from the SFB client, is also no solution for this.

 

Please provide us at least some new infos about that. thank you.

Dov Fried's avatar
Dov Fried
Brass Contributor
Oct 25, 2017

A private message from Carlos Farrica:

    "Right now the only information avalilable is that it was anticipate until the end of civil year but   dont have any precision on time.

 

     Now i am trying to have it on RoadMap."

 

We'll see what comes of it.

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