Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Mohamad Saleem
Microsoft
MicrosoftShould be fixed by now, could you please open a support ticket through online portal ?
Thanks!
Mohamad, seriously - are still working on skype for business online especially on the call queues features, or should we just change to another active service like pstn calling from telekom?
You told us 8 months ago this feature is fixed.
We cannot work without any feature which allows us to let ring multiple phones for the service number and without seeing the caller id (even no caller id would be better than this stupid hashs / guids). Team calling, which is setup from the SFB client, is also no solution for this.
Please provide us at least some new infos about that. thank you.