Forum Discussion

Copper Contributor

Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.

preview

Skype for Business

Mohamad Saleem

Microsoft

Feb 10, 2017

Should be fixed by now, could you please open a support ticket through online portal ?

Thanks!

Pascal Seifert

Copper Contributor

Oct 25, 2017

Mohamad, seriously - are still working on skype for business online especially on the call queues features, or should we just change to another active service like pstn calling from telekom?

You told us 8 months ago this feature is fixed.

We cannot work without any feature which allows us to let ring multiple phones for the service number and without seeing the caller id (even no caller id would be better than this stupid hashs / guids). Team calling, which is setup from the SFB client, is also no solution for this.

Please provide us at least some new infos about that. thank you.

Dov Fried
Brass Contributor
Oct 25, 2017
A private message from Carlos Farrica:
"Right now the only information avalilable is that it was anticipate until the end of civil year but dont have any precision on time.

Now i am trying to have it on RoadMap."

We'll see what comes of it.
- John Barrins
  Copper Contributor
  Oct 31, 2017
  Dare I say this has just been fixed!? We have been pushing this hard with MS the last couple of days and just tested it successfully!
  - Jean-Philippe Breton
    Iron Contributor
    Nov 01, 2017
    Yup seem to finally been fixed ...finally