Call Queues Preserving CallerID

Ahem,

Soon has been and gone Mohamad.

We really need some feedback - getting +1 cross at skype every phone call I pickup.  (+2 when its someone I  don't want to speak to).    

It's been a YEAR of +1/2's with no feedback.  

Add the amount of team wastage picking up a call, talking through with customer and handing back to the appropriate person.  This is costing us.

We deserve better and frankly its only that I'm such a nice guy I haven't come a knocking with pitch forks - I'm sure I can get a group togethor at this stage.

Can you please spend time Monday finding out some up to date information for us, be honest about whats happening, what technical roadblocks are in the way, etc. 

Not knowing is the killer.  Makes me feel a little unloved and definetely regretting the decision to move on to your platform.

Rant over ... I'm off to put my chill music playlist on via groove.