Forum Discussion

Ingram Leedy's avatar
Ingram Leedy
Copper Contributor
Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
preview
Skype for Business
Dov Fried's avatar
Dov Fried
Brass Contributor
Sep 25, 2017

So... it's September 25th, and still no update. Did you mean September 30th?

I can't keep telling my superiors that this is being fixed forever. They're getting ready to find another provider.

Peter Longley's avatar
Peter Longley
Iron Contributor
Sep 27, 2017

Radio silence it seems that will help!

 

Seriously this has got out of hand now, it was reported as a bug in preview months ago then it was a feature still being worked on.

 

As with previous posts this is a must have feature for any business serious about using this solution and as such we require proper feedback as to what is going on with this issue.

 

Mohamad Saleem any update from you?

  • NathanT's avatar
    NathanT
    Copper Contributor
    Sep 27, 2017
    At Microsoft Ignite they did a presentation on auto attendant and call queues. During that they did a live demo that still had the GUID coming through. The presenter talked about the fix for that "coming very soon." I think they still don't have a date.......
    • Peter Longley's avatar
      Peter Longley
      Iron Contributor
      Sep 27, 2017

      Here is a brief run down of the posts from Microsoft on this thread

       

      2nd October 2016 - Should be fixed

      23rd February 2017 - Working on a fix

      13th March 2017 - Still working on a fix

      7th April 2017 - Features from preview go live - Still broken

      19th April 2017 - Still working on a fix

      18th July 2017 - Still working on a fix

      27th July 2017 - Coded and at internal testing phase, no timeline but soon

      23rd August 2017 - Will be released to preview in Sept, GA in October (no sign of it in preview still)

       

      Now 27th September 2017 - No idea as to when it will be resolved just told soon still.

       

      Nearly one year since it all started...!

       

      • Paul Austwick's avatar
        Paul Austwick
        Brass Contributor
        Sep 28, 2017

        I can only explain this away by Microsoft pulling development so they can develope the full integration in to Microsoft Teams.   Have you heard, skype for business is going away and will now be Microsoft Teams ?  
        https://www.thurrott.com/cloud/microsoft-consumer-services/skype/135779/official-microsoft-teams-will-replace-skype-business

         

        However Radio Silence is NOT excusable.

         

        Now the change has been publicly announced can someone from Microsoft update us officially and fill us in. 

        I think we all deserve a thorough explanation, dont you ?

         

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