Forum Discussion
Call Queue Not Ringing Mobile Device
We have the call queue set up to ring on both the desktop and mobile device in case the person is not at their computer. However, ive notice that if their iPhone is asleep for more than 20 minutes then the calls do not go through. The queue will ring and ring but the iPhone/Skype for Business app wont ring once on the mobile phone.
Any idea why this is happening?
2 Replies
Did you find out anything else about our situation?
My situation is that we have call queues set up and the agents all ring but none of their ios devices -excpet for one! For the life of me I can't figure out how that one device rings and the rest don't.
I actually want to make the one device stop ringing the call queue. Getting call queue rings at all hours of the day and night can be problematic.
Hi Steven
SfB Mobile Endpoints are currently not supported with call queues. That could be the problem.
