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Roger McCann's avatar
Roger McCann
Copper Contributor
Jan 13, 2017
Solved

Auto Attendant not answering calls

I have an Auto Attendant that won't answer calls with a particular toll free number.   -If I dial the toll free number, it rings twice and disconnects.   -If I delete the auto attendant and dial ...
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  • Roger McCann's avatar
    Roger McCann
    Jan 23, 2017

    Mohamad,

     

    Thanks for your reply.

     

    I opened a support ticket and the SfB team promptly addressed the issue. It seems to have been related to the region setting used when the line was ported to SfB.

     

    The autoattendant is in service now, answering and directing calls as it should.

     

Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Jan 18, 2017
Hi Roger , we had an issue on Friday with some toll-free numbers and issue got corrected now.. Feel free to open a support ticket on our portal if you still see this issue. Thanks!
  • Roger McCann's avatar
    Roger McCann
    Copper Contributor
    Jan 23, 2017

    Mohamad,

     

    Thanks for your reply.

     

    I opened a support ticket and the SfB team promptly addressed the issue. It seems to have been related to the region setting used when the line was ported to SfB.

     

    The autoattendant is in service now, answering and directing calls as it should.

     

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