Forum Discussion

Matthew Hinz's avatar
Matthew Hinz
Copper Contributor
Mar 20, 2017

Auto-Attendant Menu Options To Extensions

Is there any way to set up extension numbers for users (dial 301 for Joe, 302 for John, etc.) that could be dialed from the auto-attendant?  I know there are the recently added menu options (press 1 ...
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Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Apr 03, 2017
with the tenant dial plan preview, we can have user dial extensions and dialplan convert to E164. before call out But users cannot have extensions. Like configuring a user with 4 digit extension is not possible.
Joe Cooperrider's avatar
Joe Cooperrider
Copper Contributor
Apr 03, 2017

Are there any plans to add extensions in the future? 

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Apr 03, 2017
    yes, there is a plan to add in future, I don't have any dates though.
    • Joe Cooperrider's avatar
      Joe Cooperrider
      Copper Contributor
      Sep 18, 2017

      Are there any updates on this? Voice recognition is not cutting it. When someone calls in, it takes time for the message to stop and then it doesn't always get the correct names. It would be a little better if the message stopped with you started talking.