Forum Discussion

Iron Contributor

Dec 29, 2017

Using Skype for Business on an IT helpdesk

Hey, can I use skype for business (office 365) for helpdesk? So a user can start a chat with helpdesk and one member of the helpdesk group answers (ACD / response group functionality). Regard...

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Josh Blalock

MVP

Jan 03, 2018

There is no native functionality to support this in either SfBO or On-Prem. However, there are 3rd-party products that can accomplish this. Just a quick search brought up this and others: https://www.vayusphere.com/products/help-desk-chat-support-using-microsoft-lync/.