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Nicholas Semenkovich's avatar
Nicholas Semenkovich
Brass Contributor
Dec 01, 2017

Users complaining of poor call quality, but call quality dashboard looks good?

We're new to Skype for Business Online / Calling Plan, and our users are all complaining about poor quality calls. They say calls just sound "bad" and they frequently have to repeat themselves, or as...
Cloud PBX
PSTN Calling
ivanja's avatar
ivanja
Icon for Microsoft rankMicrosoft
Dec 11, 2017

Scott,

 

Do you have any case open with Microsoft so i can take a look? In general the MS-RTCP metrics which are used to populate the dashboard with the information about the call. 

 

Are you seeing this in the analytics dashboard? If so, you will see what the cause of the poor classification is. 

Scott Elliott's avatar
Scott Elliott
Copper Contributor
Dec 12, 2017

Hi Ivan,

 

We have an open ticket with MS however they keep saying there is no update. This has been going on for over two weeks now and is really bad timing. Our customer ported all of there numbers over to MS Phone System only to find out they had bad call quality from day one. Not a good experience at all.

 

We can 100% confirm this is an issue with MS Phone System and not the customer network after testing a scheduled conference call where all users dial into the call via the PSTN. All users were using a landline dialling into a conference hosted in the cloud and all users experienced terrible call quality.

 

I even had an MS engineer call me regarding another case and his call quality was terrible. I asked if he was using MS Phone System and he said yes. This is affecting them too!

 

MS confirmed they have an issue however we have no idea when this will be fixed.

 

We have a case open with MS yes.

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