Forum Discussion
Users complaining of poor call quality, but call quality dashboard looks good?
We're new to Skype for Business Online / Calling Plan, and our users are all complaining about poor quality calls. They say calls just sound "bad" and they frequently have to repeat themselves, or as...
Hi Nicholas,
Are you still experiencing poor call quality? I know there have been issues with MS Phone System that affects PSTN calls only. We see calls are being reported as "Good" in the dashboard.
We are fining it difficult to get an answer from MS as to why this is happening....
ivanja
Microsoft
MicrosoftScott,
Do you have any case open with Microsoft so i can take a look? In general the MS-RTCP metrics which are used to populate the dashboard with the information about the call.
Are you seeing this in the analytics ddashboard? If so, you will see what the cause of the poor classification is.