Forum Discussion
Users complaining of poor call quality, but call quality dashboard looks good?
We're new to Skype for Business Online / Calling Plan, and our users are all complaining about poor quality calls. They say calls just sound "bad" and they frequently have to repeat themselves, or as...
How is the quality if you test with a call from a pc?
Our users never call from PCs; I'll try to get them to make some test calls.
Digging more into the Call Analytics portal, the "Advanced > Debug" data includes some more information -- under many of our calls that are marked as "Good" -- but users say sound terrible -- there's an MOS Quality value "MediaLine[0].InboundStream.QualityEstimates.Audio.RecvListenMOS".
For these calls, our RecvListenMOS is always ~2.3 which is abysmal. Is anyone else seeing this?