Teams Room "Cannot Fetch Calendar"

TheGrahamWalsh I have the same problem. The only DNS that don't resolve is the meet.xyz.com - Can this be the problem? I have only one single device that exhibit this and 40 others that are working perfectly.

Confirming we also had the same issue with one of our Crestron Teams Room device, and changing the DNS to public fixed it. Not too sure why.

bjones96  i did the same but is not working....

The account was created using the microsoft guide SRS , using this  2 commands 
New-Mailbox -Name "Project-Rigel-01" -Alias ProjectRigel01 -Room -EnableRoomMailboxAccount $true
-MicrosoftOnlineServicesID ProjectRigel01@contoso.onmicrosoft.com -RoomMailboxPassword
(ConvertTo-SecureString -String 'P@$$W0rd5959' -AsPlainText -Force)

Set-CalendarProcessing -Identity "Project-Rigel-01" -AutomateProcessing AutoAccept -
AddOrganizerToSubject $false -DeleteComments $false -DeleteSubject $false -RemovePrivateProperty $false
-AddAdditionalResponse $true -AdditionalResponse "This is a Skype Meeting room!"


and then assigning the license

Erick570 

i went in to the admin side on the MTR and changed the network adapters dns to 8.8.8.8 to get aorund our company dns 

bjones96 Hello, how did you solve this, did you make changes to the MTR, changing the internal DNS of the company or did you change the DNS to 8.8.8.8, you can finally explain how you solved it

bjones96 Great. If you changed the DNS settings locally on the MTR it is probably better that you get the DNS server updated with the correct names so that you can continue using DHCP and so that you don't get this much problems with the next devices.

LinusCansby 

Ok cool. thanks. because the MTR device is located behind a firewall/windows server the DNS is picking up FRSCANADA.local as DNS.

if i change the connection properties on the adminaccount side of the MTR device will it reflect on the skype user side?

thanks.

What you did with that command when you added the -Server parameter was to say to powershell not to use the DNS server configured in Windows, use this one instead (DNS1.NAME-SERVICES.COM).

So I guess there is something wrong with the DNS server you are using on your MTR (or computer you are running these tests from). 

So check the DNS settings in windows, just type ipconfig /all and you will see the settings and what DNS server you are using.

You could also test to use another public DNS server, like google DNS 8.8.8.8. Change this in Windows for your MTR or the machine you are testing from, this could give you other problems if you are using a domain joined machine but this is just for testing.

https://mspoweruser.com/make-use-custom-dns-windows-10/

LinusCansby 

below is what is get when doing Resolve-DnsName -Type CNAME -Name autodiscover.$name -Server DNS1.NAME-SERVICES.COM

Name Type TTL Section NameHost
---- ---- --- ------- --------
autodiscover.frsgrp.com CNAME 1608 Answer autodiscover.outlook.com

Should look like this.

Can you try:

Resolve-DnsName -Type CNAME -Name autodiscover.$name -Server DNS1.NAME-SERVICES.COM

LinusCansby 

sorry, i have posted the full result below. in rackspace dns settings i have autodiscover cname pointing to autodiscover.outlook.com. see attached screen shot.

Resolve-DnsName : autodiscover.frsgrp.com : DNS name does not exist
At line:4 char:1
+ Resolve-DnsName -Type A -Name autodiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (autodiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : autodiscover.frsgrp.com : DNS name does not exist
At line:5 char:1
+ Resolve-DnsName -Type CNAME -Name autodiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (autodiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Name Type TTL Section PrimaryServer NameAdministrator SerialNumber
---- ---- --- ------- ------------- ----------------- ------------
frsgrp.com SOA 3600 Authority server.frscanada.local hostmaster.frscanada.local 8

Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx2.emailsrvr.com
Preference : 20

Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx1.emailsrvr.com
Preference : 10

Name : mx2.emailsrvr.com
QueryType : A
TTL : 79
Section : Additional
IP4Address : 173.203.187.2

Name : mx1.emailsrvr.com
QueryType : A
TTL : 40
Section : Additional
IP4Address : 173.203.187.1

Resolve-DnsName : mail.frsgrp.com : DNS name does not exist
At line:8 char:1
+ Resolve-DnsName -Type A -Name mail.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (mail.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : _sipfederationtls._tcp.frsgrp.com : DNS name does not exist
At line:10 char:1
+ Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (_sipfederationtls._tcp.frsgrp.com:String) [Resolve-DnsName], Win32
Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : lyncdiscover.frsgrp.com : DNS name does not exist
At line:11 char:1
+ Resolve-DnsName -Type CNAME lyncdiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (lyncdiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : sip.frsgrp.com : DNS name does not exist
At line:12 char:1
+ Resolve-DnsName -Type CNAME sip.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (sip.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : meet.frsgrp.com : DNS name does not exist
At line:13 char:1
+ Resolve-DnsName -Type A meet.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (meet.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Great script from Room System master TheGrahamWalsh .

bjones96 I don't see the results from this, can you post taht?

Resolve-DnsName -Type CNAME -Name autodiscover.$name

Also it looks like you have an internal DNS with the zone frsgrp.com and that DNS server is missing the records you get a failure for. Can you add them in the zone and also check that you have a CNAME for autodiscover.frsgrp.com pointing to autodiscover.outlook.com

TheGrahamWalsh 

Here is my result. can you help me what i need to do to set the DNS up correctly?

Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx2.emailsrvr.com
Preference : 20

Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx1.emailsrvr.com
Preference : 10

Name : mx2.emailsrvr.com
QueryType : A
TTL : 79
Section : Additional
IP4Address : 173.203.187.2

Name : mx1.emailsrvr.com
QueryType : A
TTL : 40
Section : Additional
IP4Address : 173.203.187.1

Resolve-DnsName : mail.frsgrp.com : DNS name does not exist
At line:8 char:1
+ Resolve-DnsName -Type A -Name mail.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (mail.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : _sipfederationtls._tcp.frsgrp.com : DNS name does not exist
At line:10 char:1
+ Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (_sipfederationtls._tcp.frsgrp.com:String) [Resolve-DnsName], Win32
Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : lyncdiscover.frsgrp.com : DNS name does not exist
At line:11 char:1
+ Resolve-DnsName -Type CNAME lyncdiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (lyncdiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : sip.frsgrp.com : DNS name does not exist
At line:12 char:1
+ Resolve-DnsName -Type CNAME sip.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (sip.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

Resolve-DnsName : meet.frsgrp.com : DNS name does not exist
At line:13 char:1
+ Resolve-DnsName -Type A meet.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (meet.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName

bjones96 I use this PowerShell to test settings.  Just change line 2 with your domain name.

### Enter Domain Name below
$name='contoso.com'

### Exchange
Resolve-DnsName -Type A -Name autodiscover.$name
Resolve-DnsName -Type CNAME -Name autodiscover.$name
Resolve-DnsName -Type TXT -Name $name
Resolve-DnsName -Type MX -Name $name
Resolve-DnsName -Type A -Name mail.$name

### Skype for Business
Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
Resolve-DnsName -Type CNAME lyncdiscover.$name
Resolve-DnsName -Type CNAME sip.$name
Resolve-DnsName -Type A meet.$name

bjones96 

You can check your DNS records in the M365 Admin center, under settings and then domains.

TheGrahamWalsh 

A couple weeks have passed and no luck...how do i check to make sure my autodiscover is correct?

LinusCansby 

Ive been playing around with this all day and no luck...any more ideas?

LinusCansby I ran the following

Set-User -Identity mmboardroom@frsgrp.com -AuthenticationPolicy $null 

and got "The command completed successfully but no settings of 'MM Boardroom' have been modified."

what am i doing wrong?

Check if Basic Authentication is blocked in Exchange.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/disable-basic-authentication-in-exchange-online
https://pdhewaju.com.np/2018/10/31/enabling-basic-authentication-on-exchange-online/

Check if you are using proxy that you have to configure this device with.

LinusCansby 

Ive uploaded the log after changing the login around a bit and back again. can you comment.