Forum Discussion
Teams Room "Cannot Fetch Calendar"
Good day, I have just finished setting up our Lenovo ThinkSmart Hub500. Creating the room and users account as per MS instructions is all done and Teams Room is logged in. I can start a new meeti...
Hi,
That is perfect. Exchange Online is supported. If you are sure that the account is setup correctly (check this guide: https://ucstatus.com/2019/09/09/how-to-create-and-configure-an-account-for-your-microsoft-teams-room/), then I think there is some problem for your devices to connecting to Exchange Online.
You can test connectivity to Exchange Online on this page:
https://testconnectivity.microsoft.com/
Run the tests for "Microsoft Exchange Web Services Connectivity Tests". If everything is okay there try to access the URLs that you see in the log from testconnectivty from your MTR device.
That is perfect. Exchange Online is supported. If you are sure that the account is setup correctly (check this guide: https://ucstatus.com/2019/09/09/how-to-create-and-configure-an-account-for-your-microsoft-teams-room/), then I think there is some problem for your devices to connecting to Exchange Online.
You can test connectivity to Exchange Online on this page:
https://testconnectivity.microsoft.com/
Run the tests for "Microsoft Exchange Web Services Connectivity Tests". If everything is okay there try to access the URLs that you see in the log from testconnectivty from your MTR device.
we are running teams rooms from a Lenovo ThinkSmart hub 500 so i cant tell why it cant fetch the calendar.
Thanks.
You should be able to see something in the log files.
How to get the log files:
https://www.youtube.com/watch?v=JI5tDQEEQQk&feature=youtu.be
Thanks for this. I tried to send logs but says it was unable to send logs. please contact you admin