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Brass Contributor

Jan 10, 2020

Teams Room "Cannot Fetch Calendar"

Good day, I have just finished setting up our Lenovo ThinkSmart Hub500. Creating the room and users account as per MS instructions is all done and Teams Room is logged in. I can start a new meeti...

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LinusCansby

MVP

Jan 11, 2020

Hi,

Are you running Exchange Online or if you are running Exchange On-Premises are you running a version later that Ex 2013? It could be DNS problems, that your MTR can't connect to autodiscovery for Exchange.

bjones96
Brass Contributor
Jan 12, 2020
Hello,

We are running exchange online. Do we need to change anything?

BRYN JONES
- bjones96
  Brass Contributor
  Jan 13, 2020
  Hello LinusCansby,
  
  We are running exchange online. Do we need to change anything?
  
  BRYN JONES
  - LinusCansby
    MVP
    Jan 13, 2020
    Hi,
    
    That is perfect. Exchange Online is supported. If you are sure that the account is setup correctly (check this guide: https://ucstatus.com/2019/09/09/how-to-create-and-configure-an-account-for-your-microsoft-teams-room/), then I think there is some problem for your devices to connecting to Exchange Online.
    
    You can test connectivity to Exchange Online on this page:
    https://testconnectivity.microsoft.com/
    Run the tests for "Microsoft Exchange Web Services Connectivity Tests". If everything is okay there try to access the URLs that you see in the log from testconnectivty from your MTR device.