Forum Discussion
SRS V3 Logitech SmartDock and HDMI Video, Audio issues when hosting screen sharing from dock to TV
We have been doing a PoC with Logitech's SmartDock Skype Room System (SRS 3.0.15.0 on W10 1703, October 2017 firmware on the dock) and have experienced an issue with video and audio quality degradati...
Never seen or heard anyone else report about this. What does the video and content quality look like? Does it look like it has downgraded to quality so it's all pixelated? Have you tried by-passing the dock and connect a Windows laptop directly to the screen and then start a Skype call, share content etc.
The issue occurs consistently when screen sharing is via the dock. The issue has also been observed without using the SRS.
When the TV is connected directly to the laptop and using a Jabra USB, audio quality varies, but still may be cut at times. This issue started when the TV began to be used.
Regarding the quality, the sound starts breaking up and at times is cut completely. Video quality becomes degraded as soon as screen sharing is initiated on the dock, not pixelated, but is immediately lowered from HD and vice versa when the laptop is disconnected. This can be consistently reproduced. As I mentioned this issue could not be reproduced with a video projector.