Forum Discussion

Daniel Billington

Brass Contributor

Mar 02, 2018

SRS V3 Logitech SmartDock and HDMI Video, Audio issues when hosting screen sharing from dock to TV

We have been doing a PoC with Logitech's SmartDock Skype Room System (SRS 3.0.15.0 on W10 1703, October 2017 firmware on the dock) and have experienced an issue with video and audio quality degradati...

Skype Room Systems

Anonymous

Mar 07, 2018

Never seen or heard anyone else report about this. What does the video and content quality look like? Does it look like it has downgraded to quality so it's all pixelated? Have you tried by-passing the dock and connect a Windows laptop directly to the screen and then start a Skype call, share content etc.

Daniel Billington
Brass Contributor
Mar 08, 2018
The issue occurs consistently when screen sharing is via the dock. The issue has also been observed without using the SRS.

When the TV is connected directly to the laptop and using a Jabra USB, audio quality varies, but still may be cut at times. This issue started when the TV began to be used.

Regarding the quality, the sound starts breaking up and at times is cut completely. Video quality becomes degraded as soon as screen sharing is initiated on the dock, not pixelated, but is immediately lowered from HD and vice versa when the laptop is disconnected. This can be consistently reproduced. As I mentioned this issue could not be reproduced with a video projector.
- Daniel Billington
  Brass Contributor
  Apr 24, 2019
  Just to update for anyone else who might read this, it is no longer an issue with the latest SRS software and firmware updates on the Samsung TV. Everything works perfectly now.
- rodelmurex
  Brass Contributor
  Apr 10, 2018
  we have this issue also :(
  
  is this more on network or the TV itself

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