Forum Discussion

Copper Contributor

Apr 10, 2017

SRS v2 2.0.2.0 input lag

The HDMI input feature of the Logitech SmartDock has quite a lag. We have a pc permenantly hooked up to the smartdock but the mouse movement is very slow and lagged behind. Is there any we can to do ...

performance

David Gianninotti

Copper Contributor

Aug 24, 2018

We are actually seeing this same Input lag over HDMI ingest as well. Both with The Logitech Dock and the Polycom dock so i'm not sure its the docks and i think it might be the video processing on the surface SRS os image maybe?

Logitech and Polycom have both been useless to in helping us with this, Microsoft just gave me the forums link. Not sure what else we can try.

Mahesh Kakadia

Copper Contributor

Oct 24, 2018

we are also having same exact issue with Logitech SmartDock HDMI Input. we've have tried with both Surface Pro5 i5 and i7 to see if it would resolve the issue but lag problem persisted on both.

It is really same that so many users are having this issue and Pernille-Eskebo @logitech are not doing anything to resolve.

David Gianninotti
Copper Contributor
Oct 24, 2018
Yeah its actually not just logitech docks, we have seen the problem on polycom docks too) I've had an open ticket with MS about this for months they keep trying to blame the hardware. I'm waiting for a reply from them as they say executives are talking about it...
- Charles Gomes
  Copper Contributor
  Oct 25, 2018
  There is a lot of people having this same problem.
  Please see this post on TechNet: https://social.technet.microsoft.com/Forums/en-US/1053e24f-82ca-4fec-8aaa-3e5da834ec8f/skype-room-systems-v2-hdmi-delay?forum=sfbfr&prof=required
  
  Let's upvote them so perhaps we can get attention.
  - David Gianninotti
    Copper Contributor
    Oct 25, 2018
    That post is actually my solutions architect. But yes please up vote MS are being useless in fixing this so far.