Forum Discussion
Skype is showing incorrect offline days information
Hi Oleg,
I have came across this issue several times with on-premise deployments, it is fixable on-premise with a server update and Microsoft is looking into the issue (if you are unlucky enough to experience this in Skype for Business Online).
https://support.microsoft.com/en-us/help/3056287/lastactive-attribute-provides-inaccurate-information-about-a-user-s-st
Thanks
Barry
Hi Oleg,
I have came across this issue several times with on-premise deployments, it is fixable on-premise with a server update and Microsoft is looking into the issue (if you are unlucky enough to experience this in Skype for Business Online).
https://support.microsoft.com/en-us/help/3056287/lastactive-attribute-provides-inaccurate-information-about-a-user-s-st
Thanks
Barry
This is an online version. Thanks for the link. Last updated a year ago. I think it can be considered as dead case then..
If it's online then I'd suggest raising a support case with Microsoft as there may be a fix but not applied to your tenant. If you advise them that you are experiencing the issue it will at least flag it up that you are experiencing it.
Just wasted an hour on call. Support says it was fixed (so the article was not updated, or support have wrong information). But they say that users might still show wrong information, because something is cached or like that and i can clear their profiles and then see if it happens again. As it only happens with users who are absent for a while (week or so) it would be very hard to test. Say one problematic users gets back next day and i clear his cache and then he won't leave for a year, so i must wait for a year to see if it is fixed now. Yeah.. I have closed the ticket.
Oh, i was also told that this could be a result of user not logging of or shutting down his/her pc. Great :) This is how IM technology should work.. Connection should be dead by now and i think in that case it would show less offline days than in reality not more than in reality. This reminded me how auto-reply information from Outlook is not propagated to Skype in a way of special status icon if you turned off your PC right after you set your auto-reply in Outlook. You essentially have to restart Skype for it to pick up your auto-reply information and start showing it to other users in Skype. Skype for some reason can't pull this information from the servers and needs to get it from some local storage/file on PC. When i tell this to my users they think i'm joking and question why we have chosen Office 365 in the first place.
I can try, though i feel like i will get an answer that this is a known issue and the ticket will be closed.