Forum Discussion
Skype iOS client and MFA Supportability
Yes, that is the same article that I quoted at the bottom of my question but I referred to it as https://support.microsoft.com/en-us/kb/3126604 (but it links to the same place your URL points to).
According to that article, The iOS mobile client for Skype for Business should be compatible with MFA but instead it requires me to put in an App Password.
Joe Stocker, I had the same problem as you after enabling MFA on my user and enabling Modern Authentication on SfB Online + Exchange Online (IOS app right now 6.11.1.310). I agree with you, according to the KB3126604 , it's quite clear that if you're a pure online Office 365 tenant, MFA should work on IOS and Android.
For me, the problem was that I had played around with the app settings. On the logon screen, check Advanced Options before signing in - I had a different old User Name entered there at the top.
- The username field in Advanced Options was already empty for me, so that did not help me.
Did you try deleting and re-installing the App again and try? As Ivan pointed out above, that was something he had to do even though is advanced user name field was empty.
Well that was a good hint. I didn't have anything special in Advanced Settings configured, but I just tried deleting the Skype for Business iOS app and redownloading it from the AppStore and what do know ... I wasn't able to login in either before (with MFA) and now suddenly I am!
- Deleting the app did the trick for me as well. I recently moved my mailbox to exchange online and switched mfa on. Afterwards the ios app complained about my exchange settings even though I did not had anything set under advanced.
- well, seems I celebrated to early. :-) While Skype is working now, I still get pestered about that my Exchange settings are not correct and I am clueless about what to enter in advanced. Most likely the issue arrises from the fact, that we have a hybrid setting and all the DNS entries are still pointing to the on premise Exchange server and the Skype App is unable to work with the redirect (it should get right?) to the Exchange Online service for my mailbox.
Anyone has an idea what I have to enter in the Exchange Settings in Skype to get this working? (I have MFA enabled in both skype and exchange online btw already).
- that fixed it for me!
So it seems to be a bit of a bug because many organizations have deployed SFB Mobile first, then MFA later. It seems we have both reproduced the issue where after enabling MFA, you have to remove the app and re-download it before it will work.
I confirmed this was the case by logging into a separate phone that had never had the SFB Mobile app on it, and it worked correctly the first time with MFA. - Excellent! :)
