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Eric Fuentes's avatar
Eric Fuentes
Copper Contributor
Sep 09, 2017

Skype for Business Online PSTN Calling Recording

Hi, basically, we would like to record phone calls we have in PSTN calling. Does Microsoft have the ability to record PSTN Calls yet? Or is there other 3rd party vendor that does it?    Thank you. ...
Cloud PBX
PSTN Calling
Unified Messaging
Ben Donaldson's avatar
Ben Donaldson
Iron Contributor
Sep 11, 2017

Please note that any client side call recording solution (including the ones list in this thred thus far) is only suitable for use in a desktop client / headset scernario. If you're using Skype for Business qualified desk phones in your environment, then these types of solutions will not record calls - these solutions are not device-agnostic.

 

The above limitation in combination with the fact they're not centrally managed and maintained means that they shouldnt be considered enterprise solutions. But if all you want to do is the some low level user side recording then they're fine (legalities aside!).

 

In my opinion there is no enterprise grade call recording solution for Skype for Business Online (PSTN) at this time, simply because of the limitations of 3rd party dev around O365 until this time - look forward to 2018 where we should see the world shake in this area ;)

 

Kind regards
Ben

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