Forum Discussion
Skype for Business online connectivity issue
Hi All,
I would just like to know if we have a tool that we can use to test our Skype for business connectivity issue. I normally check the status through Teams but i do not understand what should be the acceptable Jitter and round trip result. Please see attached sample.
I would really appreciate if you could give me some advise on how we can optimise/stabilise our Skype for business connectivity.
Looking forward to receive your expert opinions
William
Hi,
It is hard to advise how to optimize your network without knowing how it is setup currently. But start with entering Microsoft network as soon as possible from the client, so rather use local internet breakout at office sites instead of central internet breakout.
These are the numbers you want to compare to. Your Round-trip time is very high so that is something you should try to minimize.
Metric Target Latency (one way) < 50ms Latency (RTT or Round-trip Time) < 100ms Burst packet loss <10% during any 200ms interval Packet loss <1% during any 15s interval Packet inter-arrival Jitter <30ms during any 15s interval Packet reorder <0.05% out-of-order packets You can use the Network Testing Companion tool to check quality from client computers. Erwin Bierens have a good blog article describing how to install it.
https://erwinbierens.com/skype-for-business-and-microsoft-teams-network-testing/
LinusCansby Were already using local internet breakout but we are still getting this latency. Is this something that ISP can fix?
LinusCansby Were already using local internet breakout but we are still getting this latency. Is this something that ISP can fix? Thank you for responding Linus :-)
You have to figure out were the latency is, if it is in your internal network or with your ISP. Your ISP might be able to help you with that. Did you check with the tool i linked to?
