Forum Discussion
Skype For Business Call Queues not phoning agents
Hi,
All of a sudden call queues are not phoning anyone, we use Office 365 Groups for our agents and I can see our agents in PowerShell listed. We use Auto Attendants and I can see that the AA phones the call queue but the call queue just sits in hold music without actually dialling either agent?
Ryan
12 Replies
I haven't seen that issue, can you call the users directly? What happens if you remove and add them to the queue?
Yeah SIP is working, and in PS I can see the agents in the group are listed.
I've created new Call Queues, I created a call queue with a new group and nothing works it just goes to hold and then disconnects (I configured it on purpose).Not sure, I might open a case with O365 support for that one. There's not much mis-configuration you can do to make it not work, so it might be on their end.
