Forum Discussion

Brass Contributor

Apr 10, 2018

Skype For Business Call Queues not phoning agents

Hi, All of a sudden call queues are not phoning anyone, we use Office 365 Groups for our agents and I can see our agents in PowerShell listed. We use Auto Attendants and I can see that the AA phon...

Call Queues

Skype for Business

Ryan Messer

Brass Contributor

Apr 10, 2018

Yeah SIP is working, and in PS I can see the agents in the group are listed.

I've created new Call Queues, I created a call queue with a new group and nothing works it just goes to hold and then disconnects (I configured it on purpose).

Anthony Caragol

MVP

Apr 10, 2018

Not sure, I might open a case with O365 support for that one. There's not much mis-configuration you can do to make it not work, so it might be on their end.

Ryan Messer
Brass Contributor
Apr 10, 2018
Have a ticket open, but no resolution yet. Very strange, it was all working but we had this AD outage the other day and after that this seems to of started.

Ryan
- David Hickman
  Copper Contributor
  Apr 12, 2018
  Hello Ryan,
  
  Did you ever get a fix for this? I'm having exactly the same problem, call queues getting music on hold only and not transferring to any users in the distribution list.
  
  Thanks
  
  David
  - Ryan Messer
    Brass Contributor
    Apr 12, 2018
    Hi David,
    
    No i'm still waiting on my ticket, having had to chase also. Problem still occurs and we are unable to migrate fully to Sfb Online until this is resolved.
    
    Will update here if i get a response, but as you can't really configure it wrongly it must be something on Microsoft's end.
    
    Thanks
    
    Ryan