Skype for Business Call Quality Dashboard V2 is now Available

Are you using CQD for Skype for Business Online (https://cqd.lync.com) or CQD for Skype for Business Server 2015 (on-premise)? Based on the report name and link in your comment, I think it is CQD on-premise, but please confirm. 

 

The Call Quality Rating Histogram shows a break down of users ratings of calls using Skype for Business 2015 (dialog box shown at the end of a call and users are asked to rate the call from 1-5 stars). An empty histogram is likely caused by no users having rated a call. This could happen if you have only a few users using Skype for Business 2015 desktop client (only client that currently supports the rating), or if the rating feature has not been enabled.

 

To enable end user ratings of call, you need to set a client policy (RateMyCallDisplayPercentage controls the chance the rating pop up is shown to users at the end of the call, 0 will disable)

ClientPolicy -Identity <PolicyIdentity> -RateMyCallDisplayPercentage 80 - RateMyCallAllowCustomUserFeedback $true 

Refer to this article on the Rate My Call feature for more details: https://technet.microsoft.com/en-us/library/dn951407.aspx. The article also describes how this data is stored in the Monitoring Server Database. If you find the data in the database but not in CQD, please let me know.

 

Thanks!

 

/william