Forum Discussion

Copper Contributor

Oct 17, 2016

Skype for Business - On Prem - IOS Push Notification Status

Hi, I'm currently looking into why users with iphones cannot enable Push notifications. When entering into the settings of the SfB application, it says under Push Notifications Status, "Not Suppo...

client

Markus_Johansson

Iron Contributor

Oct 17, 2016

I do believe it was already depricated with Lync2013 client and don't think it's needed for SfB either actually.

https://technet.microsoft.com/en-us/library/hh690047(v=ocs.15).aspx

"If you use Windows Phone with Lync 2010 Mobile or Lync 2013 Mobile client, push notification is an important consideration.
If you use Lync 2010 Mobile on Apple devices, push notification is an important consideration.
If you use Lync 2013 Mobile on Apple devices, you no longer need push notification."

https://technet.microsoft.com/en-us/library/mt723407.aspx

Is only mention the MPNS and not APNS right?

Do you experience issues on apple devices ?

MICHAEL DRESSER

Copper Contributor

Oct 18, 2016

Hi Markus,

Thanks for the reply, We were experiencing the issue on both Microsoft and Apple devices. I have applied to the latest CU to my Lync 2013 lab and push notifications have now started working again. I will apply the latest CU to our SfB deployment.

Thanks

Michael.

James Herriott
Copper Contributor
Oct 20, 2016
Report back if you get it working. It wasn't for us on 2013, and we've just upgraded to SfB with all the latest patches and it still doesn't.

If someone calls me, and my phone is locked my iPhone will vibrate but display no notification of an incoming call.
- MICHAEL DRESSER
  Copper Contributor
  Oct 21, 2016
  We applied the lastest CU, and Push notifications are indeed working again. The question is whether this was due to installing the CU, or the reboot that was required.
  
  What i have noticed is that on iPhones the application needs to be running in the background in order for it to work, if the application is closed (double click the button and swipe away), push notifications are never received. I haven't looked into this yet, but is this intended behaviour, or should it work?
  
  Thanks
  
  Michael.
  - James Herriott
    Copper Contributor
    Oct 24, 2016
    So for clarity, open the Skype for Business app on your iPhone or iPad, tap the thumbnail image in the top left-hand corner and choose Settings. What does it show under "Push Notifications Status"?
    
    Thanks
    James