Forum Discussion
Wan Zhung Bong
Jul 12, 2017Brass Contributor
SFB Online in Saudi Arabia
Hi, We have an office in Saudi Arabia, and the users over there complaint poor conference call quality everytime they join Skype meeting and started to happen recently since early June. Not a pro...
KennethML
Jul 13, 2017MCT
Hi Wan.
In case the service is blocked by local authorities, users would expect limited connections and not poor call quality.
If you meetings are hosted in a datacenter far far away, the datapackets can travel half way around the world, which can cause poor call quality.
I would suggest you take a look at your CQD data and if possible your Advanced Call Analytics data, these could reveal some of the problem.
/Kenneth ML