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David Fusfeld's avatar
David Fusfeld
Copper Contributor
Oct 31, 2016

SfB not generating Conference ID for meeting

We have several users reporting that when they attempt to create a SfB online meeting, their invites are not including the dial-in conference numbers and are only populated with the meet URL. This is with build 3639 of SfB and 15.28 of Outlook. Any suggestions? I believe there was a newer Outlook build but checking for updates repeatedly never detects any updates.

17 Replies

  • Mihail Sestakov's avatar
    Mihail Sestakov
    Copper Contributor

    Folks,

     

    Have the same problem, configuration:

    macOS High Sierra version 10.13.3 (17D102)

    Skype for Business Version 16.15.166

    Microsoft Outlook for Mac Version 16.11 (180311)

     

    Any help would be appreciated.

     

    Kind regards,

    Mihail

    • VLADISLAV MELNICENCO's avatar
      VLADISLAV MELNICENCO
      Copper Contributor

      Your post is the most recent one.

      Have you found a solution for this problem?

       

      I am experiencing the same issue. 

  • Jeff Harris's avatar
    Jeff Harris
    Copper Contributor

    Still an issue for me today, 1/12/17 - just updated Outlook for Mac to version 15.30 (170107) and SfB 16.2.156.   This used to work for me, works for colleague on a PC version.   

     

    While I know my dial-in number, there is no meeting ID provided for callers to use to join the call.  This is useless until repaired.  

    • Phil Murray's avatar
      Phil Murray
      Copper Contributor

      Has anyone found out, or has been given, instructions on how to resolve this?

      It seems like a 'hit and hope' on the next release. 

      • ANAND MENDJOGI's avatar
        ANAND MENDJOGI
        Copper Contributor

        Agreed, seems hit and miss, hope MS release stable version soon!!

  • Godwin Axisa's avatar
    Godwin Axisa
    Copper Contributor

    Still seems to be a problem for me on SfB 16.1.436 and Outlook 15.29. Is there anything that needs to be done on the server side to enable conference IDs (and dial-in dnumbers) to be dispayed with the SfB client? Works perfectly fine with Lync 2011.

    • Brian Payst's avatar
      Brian Payst
      Brass Contributor

      This problem has returned for me on Outlook 15.29 (161115) and SfB 16.1.436

       

       

      • Brian Payst's avatar
        Brian Payst
        Brass Contributor

        and now seems to be resolved again with SfB 16.1.458

         

         

    • ANAND MENDJOGI's avatar
      ANAND MENDJOGI
      Copper Contributor

      Yes, seems to have resolved, its now populating the conference ids still waiting for toll free / other conutry numbers to get populated in the meeting invite

  • Bryan Jones's avatar
    Bryan Jones
    Copper Contributor
    I have the same problem with 3639 of SfB and 15.29 of Outlook for Mac. User licensing is proper and has been verified on Windows.
    • Brian Payst's avatar
      Brian Payst
      Brass Contributor

      Another vote for this issue. I have it now on Outlook 15.29 (161101) and SfB 16.0.3639. I have a MS PSTN conferencing number, but it does not appear in meeting invites

      • Brian Payst's avatar
        Brian Payst
        Brass Contributor

        This resolved itself for me today without any client updates. I'm guessing something was fixed server-side.

  • Neeraj Jain's avatar
    Neeraj Jain
    Iron Contributor
    Any issues with the user licenses? You need to have a "Skype for Business PSTN Conferencing" license assigned to support PSTN dial-in.
    • David Fusfeld's avatar
      David Fusfeld
      Copper Contributor

      Definitely not that as there was not a problem for the same users with Lync 2011; It is limited to our pilot upgrade group and they previously worked fine.

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