Forum Discussion
Response Groups and Not Ringing a Person in the Group
We have have response groups set up for almost two years. Recently, I have started having reports that some people in the group do not get calls to the response group. I confirmed that the response g...
James Arber, thank you! After a restart of the whole system, the issue has not returned. I am guessing you are right that it had something to do with database not refreshing properly. If I see it again, I will check the areas you mentioned.
Glad to see you got it sorted. And thankyou for updating the thread so those seeking for it later can find the fix.
I ran into this a few years back and blogged about it. Even had a Microsoft PFE send it to a customer of mine
https://www.ucmadscientist.com/response-group-calls-not-presented-to-agents-due-to-sql-write-issues-event-id-32269-and-32270/
I ran into this a few years back and blogged about it. Even had a Microsoft PFE send it to a customer of mine
https://www.ucmadscientist.com/response-group-calls-not-presented-to-agents-due-to-sql-write-issues-event-id-32269-and-32270/