Forum Discussion

Benoit Quillet's avatar
Benoit Quillet
Brass Contributor
Jun 07, 2017

Dual Screen (HDMI) with SRS v2

I heard that the dual screen will be available in the next few days... Have you already tested the new release ? it's via windows store or other process ?
devices
David Phillips's avatar
David Phillips
Steel Contributor
Jun 09, 2017

Can someone confirm that it does video on one screen, content on the other?

Benoit Quillet's avatar
Benoit Quillet
Brass Contributor
Jun 09, 2017

Hi David,

 

I can confirm that it does video on one screen 1  and content on the screen 2.

Because there is no tag on Logitech doc, you can swap the screen if needed via the configuration mode when you activate dual screen :)

 

 

  • Chuck Hong's avatar
    Chuck Hong
    Copper Contributor
    Sep 08, 2017

    Hello all,

     

    We can't seem to get the presentation/content and the people videos to show separately on the 2 monitors (see photo below). Any idea why? Have you perhaps encountered this prior to getting everything to work?

    2nd screen just shows the background...

    The Surface Pro 4 has no pending Windows update, and the SRS software is also upgraded to 3.0.12.0 (i.e. latest). We've also gone into Settings and made sure Dual Screen Mode is set to ON.

     

    Any other thoughts?

     

     

    Appreciate it!

    • christophe limet's avatar
      christophe limet
      Brass Contributor
      Sep 22, 2017
      Hello Chuck,
      Did you check in admin mode if you have the 3rd monitor activated ?
    • Benoit Quillet's avatar
      Benoit Quillet
      Brass Contributor
      Sep 21, 2017

      Hi Chuck,

       

      I know that the build 3.0.12.0 caused sides effects ...

      Do you have the same issue with the latest update ?

       

      If yes, I recomend you to rebuild your surface with this article
      https://technet.microsoft.com/en-us/library/mt790558.aspx#Prepare the installation image

  • aboozer's avatar
    aboozer
    Iron Contributor
    Aug 07, 2017

    confirming, like Benoit Quillet that SRS v2 does utilize both screens.  We feel the problem on the screen where the participant video is showing is the tiny window showing the in-room view.  We feel that video feed should be larger so that you can, in the room, assure yourself that the video you are sending out is what you want.  The view is such a tiny thumbnail you have no good idea what the others are seeing of your feed.  Microsoft, please reply if you agree or if we are missing something.

    • David Phillips's avatar
      David Phillips
      Steel Contributor
      Aug 07, 2017

      Suggestion for MS: Put the room preview right in the application on the Surface.  Maybe even make it full screen and overlay the room control buttons over it.