Forum Discussion

Clayton Jay Martin's avatar
Clayton Jay Martin
Brass Contributor
Mar 31, 2017
Solved

Change Cloud PBX User Number to Service Number

Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number.  When AA and Call q...
Cloud PBX
PSTN Calling
  • Clayton Jay Martin's avatar
    Clayton Jay Martin
    Apr 13, 2017
    Thank you for you assistance! MS support was able to convert this user number to a service number.
Clayton Jay Martin's avatar
Clayton Jay Martin
Brass Contributor
Apr 04, 2017

I have another support case open now: 30126-5654408
The Tenant is in North America.
They just responded:
Unfortunately option of converting an existing user number to a service number is no longer available. However you have following options:
1) Port +1 717-xxx-xxxx user number away from Microsoft and then port it back as a service number.

2) You can get a new service number, here is a link to help you learn more about getting new service numbers:
https://support.office.com/en-us/article/Getting-Skype-for-Business-service-phone-numbers-e434aeb2-af99-40e7-981e-a474f0383734
( Scroll down to get new service numbers)

Mohammed Anas Shaikh's avatar
Mohammed Anas Shaikh
Icon for Microsoft rankMicrosoft
Apr 04, 2017
I just responded to your email, I'm looking to chat with the support engineer working with you to see whats going on.
Thank you for your patience.
  • Clayton Jay Martin's avatar
    Clayton Jay Martin
    Brass Contributor
    Apr 13, 2017
    Thank you for you assistance! MS support was able to convert this user number to a service number.
    • Jon Rata's avatar
      Jon Rata
      Copper Contributor
      Apr 18, 2017

      Mohammed Anas Shaikh, is this possible in the UK too? I need to convert an existing User Number to Service Number for use with Auto Attendant. Thanks

       

      • Mohammed Anas Shaikh's avatar
        Mohammed Anas Shaikh
        Icon for Microsoft rankMicrosoft
        May 04, 2017
        Hi Jon We have some new update now, It is now possible to have User numbers converted to Service Numbers in EMEA as well. there maybe scenarios where it may still not be possible but overall we now have a process to achieve this. So if you are still looking to have this done, you can open a support ticket for it. If you don't get anywhere please let me know.