Forum Discussion
Polycom RealPresence Trio 8800
We have one installed with the 2 remote mic pods. The sound quality is phenominal. When first installed about a month ago people loved it.
We may need to change the way we use it because we have been experiencing very long sign in times. Sometimes it takes more than 3 minutes to sign into Skype. I have read some arcticles saying it could be DNS config issues that cause this but I have not done more analysis on the delayed sign in yet. We could eliminate the sign in completly by assigning a user license to the phone and leaving it signed in.
I have trained users to use the web interface to sign in because the touch screen keyboard is very small and you have to put your username in 2 times and then enter the password. It is very difficult to sign in accurately using the touchscreen.
This thread is a little dated, but I'm hoping someone can offer suggestions. I am currently using a CX3000 and it works well. Silly me, I wanted to upgrade to a Trio 8800 and thought I could just unplug the CX3000 and replace it with the 8800. 8800 just won't connect. I'm not smart enough to figure out why and am using a hosted service for a quantity of 1 users in my "enterprise" (yours truly!). The hosting firm was very helpful in getting my CX3000 configured, yet they've gone silent in the two+ years I've had the CX3000 running. I'm guessing that maybe they sold the firm, I dunno. Funny, my subscription (to what was an E4 account) continues to run just fine with monthly billing.
I'd switch providers if I could find somebody that would offer support for my O365 account for a quantity of 1 user and would also support the 8800.
Any pointers greatly appreciated.
dan :)
danbrew@hotmail.com
Hi
I am trying to setup a Polycom 8800. My experience so far has been that's it's anything but straight forward. The documentation is useless. I keep finding little snipets like you need to disable VLANs, the NTP server is critcal, the time can't be set manually. Not quite the turn it on, set it to use DHCP and log in. I have got as far as entering my username and password in but it just sits there and eventually times out with no error on the screen. Apparently it has really good sound quality. I'm very close to hearing what noise it makes as it bounces off the wall.
