Forum Discussion
Polycom RealPresence Trio 8800
We have one installed with the 2 remote mic pods. The sound quality is phenominal. When first installed about a month ago people loved it.
We may need to change the way we use it because we have been experiencing very long sign in times. Sometimes it takes more than 3 minutes to sign into Skype. I have read some arcticles saying it could be DNS config issues that cause this but I have not done more analysis on the delayed sign in yet. We could eliminate the sign in completly by assigning a user license to the phone and leaving it signed in.
I have trained users to use the web interface to sign in because the touch screen keyboard is very small and you have to put your username in 2 times and then enter the password. It is very difficult to sign in accurately using the touchscreen.
Forrest, while sign-in times should be short than that the inteded use case for the Trio is not for it to be constantly signed in and out of during the work day. Normally the setup and provisioning is handled by IT and would be registered using a dedicated conference room account (either a standard SfB user or a MeetingRoom type can be used) and users should be including the room on meeting requests in Outlook. This is the same workflow as the CX3000 or LRS or any other number of current and upcoming SfB meeting room solutions.
If someone is going to be working in the conference room for extended periods of time then they can leverage the standard USB port to use the Trio as their SfB audio device, just like any other supported USB speakerphone. This retains the phone's own registered identity but also allows it to be used as the audio device for a Windows SfB user.
We (Microsoft and myself) could never figure out how to get a Skype license assigned and working for anything other than a standard user when using Office 365 E1,3. According to the documentation I read the Calendar (sharing and delegation) and Conferencing and PSTN calling only works for full user license on 365. On-Premise can be configured for Meeting Room but not the SfB Online. I heard there is some work going on to allow Meeting Room to have a Skype license but when we tried it never worked. That being said, I am leaning toward assigning a standard user license for Skype for Business with Conferencing and PSTN calling and then making a group of many users delgates to the Trio user so they can plan meetings.