Forum Discussion

Peter Okorn's avatar
Peter Okorn
Brass Contributor
Jan 19, 2017

Multiple chats sessions with same contact in S4B window ?

I see multiple instances of chats with the same contact.  This is really cluttering up my Skype for Business app window in both my mobile iOS and my desktop app.   Example: Chat session with Joe a...
client
Instant Messaging & Presence
Skype for Business Adoption
STANISŁAW WOŁYNIEC's avatar
STANISŁAW WOŁYNIEC
Copper Contributor
Apr 05, 2018

Hi Phil

 

I can see here

https://support.office.com/en-us/article/what-s-new-in-skype-for-business-cece9f93-add1-4d93-9a38-56cc598e5781#OS_Type=Mac

a screenshot with "Merge conversations from the same user"

Unfortunately I cannot see this option on S4B on ver. 16.16.102 on my MacBook

Wrong screenshot or a bug in this release ?

Collin Farrell's avatar
Collin Farrell
Copper Contributor
Apr 05, 2018
You weren't supposed to see that. It is a very complicated issue and they are working on it, lol. Honestly I am amazed this is so complicated... At this point you would think they would have chosen completely rebuild if it's that bad. Switching to Cisco Jabber and Spark are my solutions of choice.
  • Christian Bourque's avatar
    Christian Bourque
    Copper Contributor
    Apr 27, 2018
    Don't hold your breath guys! Microsoft is never going to fix these issues! Skype is being incubated into Microsoft Teams (which is a Slack clone btw)!
  • Matthew Pilar's avatar
    Matthew Pilar
    Brass Contributor
    Apr 27, 2018

    In the 16 months since this thread was started, I've come to the understanding that Microsoft doesn't actually care about resolving this issue. Session-based messaging is horrible, period. I'm not sure what is so difficult about switching to a contact-based format like every other functional messaging app in the world. 

  • Knox McMurry's avatar
    Knox McMurry
    Copper Contributor
    Apr 27, 2018

    Any update on a fix for this?  this is a deal breaker and we are considering moving to Slack. 

  • Deleted's avatar
    Deleted
    Apr 27, 2018
    My colleagues are looking strange at me....
    It might be cuz I'm shouting out random sentences in the open office space using words like dark lords and stuff.

    Tomorrow I have to speak with HR (again). All I really wanted to do was to send a message within a group chat! F**k me sideways!
  • Richard Klinkbeil's avatar
    Richard Klinkbeil
    Copper Contributor
    Apr 25, 2018

    I also have this issue. I have people uninstalling or completely removing the application for others based on this single issue alone. 

     

    It would be nice to see this issue escalated so that it can be patched ASAP!

  • Josef Lechner's avatar
    Josef Lechner
    Copper Contributor
    Apr 23, 2018


    Why?

  • Mike Norman's avatar
    Mike Norman
    Copper Contributor
    Apr 10, 2018
    Is there a new ETA on this fix?

    -Thread was started in January 2017
    -Initial timeline for the fix was "Summer 2017",
    -Pushed to "October 2017"
    -Pushed to "End of year 2017",
    -Pushed to "Possibly in January 2018"
    -Pushed to Q1 2018
    -???
  • Phillip Garding's avatar
    Phillip Garding
    Former Employee
    Apr 05, 2018

    Good catch!  That was a screenshot taken from an internal build.  We are working on a solution to the split conversation problem, as I have said.  Progress on that fix was paused last month as our team was heads down on solving problems that caused screen sharing to be blocked in meetings.  We are picking this back up again.

     

    Phil.