Forum Discussion
Multiple chats sessions with same contact in S4B window ?
Hello, Loren:
We are working right now to fix the split conversation problem. We are working to ship this in a client update before the end of 2017.
We are absolutely committed to continue supporting Skype for Business customers through client and server updates for the foreseeable future. Of course, we will encourage customers to move to Teams as they are able, but we recognize that many of our customers, especially on-premises customers, will not be able to make that move for years. So Skype for Business is a long-term commitment for us.
Phil Garding
Seems like a fairly simple fix, considering the fact that the Home edition keeps all conversation with one person in one thread. I use both Skype for Home and Skype for business. Just loaded Skype for Business on my home PC with the latest version... STILL has same issue. Seriously? not to be snarky but I don't get why a simple function takes so long to implement. If I ran my home business like this I would be out of a job.
- Completely agree. It's now been over a year since this "issue" was first opened in this thread, and still no solution.
Unfortunately, this is not a simple fix. Skype (consumer) is built on a completely different infrastructure than Skype for Business. SfB treats every conversation as an independent object without considering who that conversation is with or any previous conversations between that individual or group of people. To create a single list in the app requires stitching together many conversations or parts of conversations, which can overlap or have multiple conversations active at the same time. Doing this in the app also has performance issues that we need to solve, since you wouldn't want to wait 5 seconds each time you open a chat window. I know that the technical details are not important to you, but this is definitely not a simple fix.
Phil.
Hi Phil,
I think the complaint here is that the idea or concept has been missed or ignored by MS. Who wants to have their conversation history in 85 different threads? How about sharing files, or referencing links, or whatever else it is people do? at this point, if you haven't already noticed that WhatsApp is one of the world's most successful chat solution it's because not only is it singular, but contains all required content and history. Not only is that feature useful in a personal world, but from a business standpoint it offers reliability and legal referral. I just find it, or should say we the community, find it astounding that the brains at MS haven't sovled this issue already.
That said, can you confirm whether the reason behind not solving this in SfB is because you'll abandon it for teams?
