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Peter Okorn's avatar
Peter Okorn
Brass Contributor
Jan 19, 2017

Multiple chats sessions with same contact in S4B window ?

I see multiple instances of chats with the same contact.  This is really cluttering up my Skype for Business app window in both my mobile iOS and my desktop app.   Example: Chat session with Joe a...
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Joe Cistaro's avatar
Joe Cistaro
Brass Contributor
Dec 19, 2017

 

 

I am on the latest code, and I still am seeing multiple chats sessions with same contact in S4B window.  Has anyone found that this latest code is resolving this?

Michael Carlton's avatar
Michael Carlton
Copper Contributor
Dec 19, 2017

No, according to the latest post from an MS Dev, they are still working on this and don't have an ETA as to when it will be solved. 

  • Phillip Garding's avatar
    Phillip Garding
    Iron Contributor
    Dec 19, 2017
    Correct. We have a fix in internal testing, and we are working to fix edge cases and bugs before we release this to Insiders for external testing.

    Phil.
    • Gabriel Amyot's avatar
      Gabriel Amyot
      Copper Contributor
      Jan 16, 2018
      Is this fix already in production?
      • Phillip Garding's avatar
        Phillip Garding
        Iron Contributor
        Jan 16, 2018

        No.  We are working through performance issues with loading messages from multiple conversations, and we will have this in an Insider build in a few weeks. 

    • Joe Cistaro's avatar
      Joe Cistaro
      Brass Contributor
      Dec 20, 2017

      I mixed up threads.  I should have replied on this one:

       

      https://techcommunity.microsoft.com/t5/Skype-for-Business-Mac-Insider/New-Skype-for-Business-on-Mac-Insider-build-available-16-14-80/m-p/136911#M598

       

      Where it is stated :  

      Build 16.14.80 includes the following changes:

       

      Single window experience for chats

      All users now have the option to see chats in a single, tabbed window even if your organization has disabled automatic archiving of IM messages and server-side conversation history.

      • Phillip Garding's avatar
        Phillip Garding
        Iron Contributor
        Dec 20, 2017

        I can see the confusion with these two issues.  What we just released was support for single-window mode in the app when IM auto archiving is disabled, meaning chats are shown in a tab of the main window instead of in their own, separate top-level windows.  (These two modes can be toggled with the Show conversations in separate windows checkbox in General tab of Preferences.)  This doesn't address the problem of chats with a user being split between tabs/windows.

         

        Phil.

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