Forum Discussion
Missing Skype calls on mobile device
When my phone is active and I have the Skype app up, I can receive calls just fine. However, if my phone has been inactive for a period, and I'm not in the Skype app, then the Skype status changes to "Away" and I miss any incoming calls.
I would expect to recieve Skype calls whether I'm activly in the Skype app or not.
I've remove the app/reinstalled it, and get the same result. I've also tried it on multiple phones and OS's and get the same result.
Phone: iPhone 6, iPhone 6S, and Samsun Galaxy S7
Software: iOS 10, and Android 6.0.1
3 Replies
Can anyone from Microsoft speak to this? This issue persist after multiple updates to the Skype for Business App. It is a completely unusable solution on a mobile phone at this point.
I opened a support case with Microsoft, but the tech I was dealing with was completely incompetent and unfamiliar with both Skype and the iOS phone I was on.
Any news on this topic?
I do see issues with iOS client.
Agree, the app is hit and miss for me as well on inbound calls and IM's.
