Forum Discussion
Logitech Group SRS keep needing to be rebooted
I see the same problem with the our SRS setup with Logitech Group and SmartDock.
The "mute" function on the Group speaker/mic unit does not trigger a "mute" condition within the the Skype client and vice versa.
2 inline mute functions is naturally very confusing for end users.
Using the same SmartDock setup we do not see the same problem with the Logitech Meetup, which is a newer design than the Logitech Group. I presume that might indicate a problem with the Group firmware.
I have found no information on this problem except for this article.
I believe I may have found the issue, according to https://technet.microsoft.com/en-us/library/mt790552.aspx the Logitech Group only supports version 8.5.778 but my Group is running version 8.5.808 – are you able to confirm what version you are running? Eric Iversen
- Thanks - I will check - the Group fw was updated recently so I presume it is the latest version.
If I have a more recent release I will hunt for a downgrade option.
Seems we need to have careful "version control" in place for both feature updates and firmware releases to keep the SRS solution reliable. :)Logitech support hasn't been very helpful, but they did tell me there isn't a way to downgrade them.
Dear, we experience the same problem since a firmware upgrade to 8.6.102 (Codec and Audio) and 8.5.822 (Video) - EEPROM 1.4. Did anyone found a solution to downgrade the device ?
