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Richard Jenner's avatar
Richard Jenner
Brass Contributor
Feb 21, 2018
Solved

Is anyone else's Cloud PBX down?

Is anyone else's Cloud PBX down? I can't make or receive calls, no response from a ticket with MS no mention of any issues in the portal.....
  • Justin Kingston's avatar
    Feb 21, 2018

    We're down too; submitted a ticket with 365 and got a callback that there's an issue affecting "multiple tenants", but no ETA.  Followup email from the tech indicated a PSTN Conf issue specifically for some reason.

     

    edit: we're presenting as PSTN calls outbound just flat dying; inbound is endless ringing.

     

    Title: PSTN and VOIP conference call issues

    User Impact: PSTN users may be unable to communicate with VOIP users on conference calls, and vice versa.

    Current status: We're investigating whether a newly introduced certificate is contributing to the problem. Once that is confirmed, we'll develop an action plan to mitigate impact.

    Scope of impact: This issue could potentially affect any of your users if they have joined conference calls via PSTN or VOIP.

    Start time: Wednesday, February 21, 2018, at 6:49 PM UTC

    Next update by: Wednesday, February 21, 2018, at 9:30 PM UTC
    Last Updated: Feb 21 2018 7:49PM UTC   

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