Forum Discussion
How to place calls with IVR
I'd like to build a PoC where I can automate the process of calling people, putting a IVR with two option, and register that option again in the database. I need this to be able to make several call...
Daniel the option wherein you want to make the Outbound Calls without an operator or the person behind the phone is not possbile as of now in Skype for Business. Even the response group service which we are having is for handling the incoming calls majorly.
Thanks for your answer!
Ok, my client is already able to make outbound calls. My question is how can I perform those outbound calls without a person behind. I need "something" that will automatically make the call, then connect the call to an IVR so the person that answers it can navigate that IVR menu, and I can track his elections (what the person that answers the call selects on the IVR system).
Ok, my client is already able to make outbound calls. My question is how can I perform those outbound calls without a person behind. I need "something" that will automatically make the call, then connect the call to an IVR so the person that answers it can navigate that IVR menu, and I can track his elections (what the person that answers the call selects on the IVR system).
Daniel the option wherein you want to make the Outbound Calls without an operator or the person behind the phone is not possbile as of now in Skype for Business. Even the response group service which we are having is for handling the incoming calls majorly.