Forum Discussion
How to place calls with IVR
Daniel the option wherein you want to make the Outbound Calls without an operator or the person behind the phone is not possbile as of now in Skype for Business. Even the response group service which we are having is for handling the incoming calls majorly.
See here we would require to make multiple configuration one configuration is to make the feature enable to receive the Inbound Calls coming on the Telephone Number. With respect to that we would also require to have PSTN Calling Feature available for making the outbound calls through the Skype for Business Client. There are multiple configuration availabe but the cheapest among them is Skype for Business Online Configuration
Now in case we want to use the Incoming and Outgoing Calling feature both for 10 users we would require to have the purchase 10 Cloud PBX Licenses, 10 PSTN Calling Licenses and 10 PSTN Conferencing Licenses apart from the base plans from Office 365 E1, E3, E5.
After we have the above licenses we would require to sign-up on http://www.skyepreview.com for the feature of getting the Cloud AA availabe to our tenant. Once the feature is enabled we then require to port in the numbers from the third party provider to Microsoft so that we can use the numbers for the Cloud AA which would work for our incoming calls on the Skype for Business Client.
We would also be successfully able to make calls through the same Skype for Business Client using the Cloud PBX and PSTN Calling Licenses.
PSTN Calling Plan Costing
https://products.office.com/en-us/skype-for-business/pstn-calling-plans
Ok, my client is already able to make outbound calls. My question is how can I perform those outbound calls without a person behind. I need "something" that will automatically make the call, then connect the call to an IVR so the person that answers it can navigate that IVR menu, and I can track his elections (what the person that answers the call selects on the IVR system).
Daniel the option wherein you want to make the Outbound Calls without an operator or the person behind the phone is not possbile as of now in Skype for Business. Even the response group service which we are having is for handling the incoming calls majorly.