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Dale Christian's avatar
Dale Christian
Brass Contributor
Sep 23, 2016
Solved

DPI scaling in Windows Client

Two months ago, Jamie said this was a "top 5" issue for the product team.  When can we expect some communication about a fix?  It's increasingly challenging to support and explain this to users in li...
client
  • BryanNyce's avatar
    BryanNyce
    Sep 28, 2016

    From what I understand, the DPI scaling issues were fixed in 16.0.7326.1000, so if you are running a build that is equal to, or above this, it should now work. What version are you currently using?

     

    Current Channel shows Version 1608 (Build 7341.2035), released on September 26, 2016.

    https://technet.microsoft.com/en-us/library/mt592918.aspx

     

Jon Feduk's avatar
Jon Feduk
Copper Contributor
Sep 29, 2016

sweet!

Dale Christian's avatar
Dale Christian
Brass Contributor
Sep 29, 2016

One more interesting article I've come across:  https://support.office.com/en-us/article/Office-apps-appear-the-wrong-size-or-blurry-on-external-monitors-bc9f7279-4e42-4b15-a949-46ab8bcfe44f?ui=en-US&rs=en-US&ad=US&fromAR=1

 

This claims unequivically that PowerPoint scaling is fixed in the current release, which I have verified (hurray!).

 

However, it is not clear what they are claiming about the Skype for Business client.  I can't tell if they haven't been able to fix it yet, or if an interim fix is in place?  Working with support some more on it now.

 

Enable system scaling for Lync 2013, Skype for business 2015 (and Skype for Business 2016 as an interim solution) on Windows 10 version 1607. The components used for screen sharing had a limitation that prevented us from enabling system scaling, but Windows 10 version 1607 will provide new APIs that will allow us to enable system scaling without affecting screen sharing.

  • Dale Christian's avatar
    Dale Christian
    Brass Contributor
    Oct 04, 2016

    Microsoft claims that this is now fixed in build 7341, which is the Current Channel release of Office 365. (The DPI issue is in fact fixed in PowerPoint in that version.) However, according to Microsoft support there is a bug in the O365 deployment that pushes an older version of the Skype for Business client, so we don't see the fix yet. I have an open ticket that has been escalated to get the right bits deployed for Skype. Fingers crossed that a fix is imminent.

    • Dale Christian's avatar
      Dale Christian
      Brass Contributor
      Oct 28, 2016

      Hallelujah!  Just got O365 version 1609 pushed to us, and the DPI scaling issue appears fixed in the SfB client.  The build number is 16.0.7329.1017. 

      • Dale Christian's avatar
        Dale Christian
        Brass Contributor
        Jan 18, 2017

        Oh no!  Scaling appears to be broken again in 16.0.7571.7063.  Is anyone else seeing this, and is Microsoft aware of it?

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