Forum Discussion
CQ's fail where 0365 group is also an MS Team + How to forward to SIP address linked CQ
Two issued have cropped up as I sought to tidy up my call queues to take advantage of the fact that a CQ or AA does not require a dedicated PSTN service number. Issue 1) I was expecting my CQ's t...
Update to the Teams breaks call queues part of the above. There was certainly an issue but as of now whatever glitch was causing the addition of teams to an O365 group to break any associated call queue seems to have resolved. I would still advise caution for anybody adding MS Teams functionality to their O365 group if they are dependant upon CQ's also built using the same O365 group because whether for a transient reason or something that has now been fixed in the "back room" by Microsoft adding that functionality took down my CQ's and caused it to report that it could not find any agents. I guess watch this space to see if there are any further problems and proceed with caution in the interim.