Forum Discussion
DameTime
May 25, 2017Copper Contributor
CQD as Troubleshooting tool??
Just wanted to get some feedback from people using CQD or perhaps simply have knowledge on it... We are considering Riverbed UC Expert but Senior Mgt. has asked whether or not we could gain anyth...
Jari Korhonen
Microsoft
May 28, 2017To be honest, I'm not answering any of your questions but I'm still going to reply. :) For troubleshooting Skype for Business audio quality issues, we have this excellent tool called Call Analytics. It can be used to determine if user has used integrated microphone, if there has there been jitter or packet drop etc. More about Skype for Business Call Analytics and how to enable it can be found here:
https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Introducing-Call-Analytics/ba-p/57309
Oh wait, I kind of have an answer for your 3rd question. Call Analytics can be used to see traceroute / path per session.
Jörg von der Ohe
May 29, 2017Iron Contributor
But only for SfB online....
- Jari KorhonenMay 29, 2017
Microsoft
Ah, good point! Forgot to mention that, thanks!