Forum Discussion
Cloud PBX with AA. What are the required add-ins?
Thanks for the reply, Steve.
So are you saying that *each* user will require both a Cloud PBX license *and* a PSTN license? The latter requirement is what I don't understand - I guess in the old-school world of on-prem PBX's we'd have, for the sake of argument:
1) A single (or more) "outside" lines from the phone co (only as many needed to support the # of expected simultaneous calls with the outside).
2) An auto-attendant, and bunch of extensions inside, as implemented by the PBX
I guess I don't understand why each and every user must have a PSTN license, and in particular if we want dedicated Skype accounts that are really just there to receive voicemail only, but never place PSTN calls. From my limited playing around with a test tenant, it also seems that I cannot enable voicemail for a Skype user unless it has both Cloud PBX *and* PSTN - just Cloud PBX for a Skype user doesn't seem to give that user voicemail.
Bob
Thats correct, each user will need a Cloud PBX and a PSTN Calling licence.
The PBX licence does light up the voicemail feature in Skype for Business, but without a PSTN number assigned, they would only be able to receive calls and take voicemails from other Skype users as a Skype > Skype call.
The PSTN licence is what gives you the ability to add a PSTN number (inbound and outbound) to the user, which would then roll to voicemail is unanswered.
- Thank you Steve, however, this is part of my confusion. For those users who've been assigned PBX licenses (without PSTN calling), they do not seem to have any voicemail capability whatsoever. There are no settings that light up, and Skype to Skype calls to these users never go to any voicemail.
I don't belive you get voicemail until they have been assigned a phone number (And you need the PSTN addon for that)
- Also, when the have a PBX Licence assigned, if they sign into S4B, they should also see the telephone dial pad as a new option.
Strange, have you checked to see if they have Unified Messaging enabled on their mailbox under the Phone and Voice Features?
- I have tried flipping it on and off globally and for individual users and it makes no difference - the extra dial pad (and vm settings) tab never appears in SfB client for users unless they *also* have a PSTN license assigned. Furthermore, I have found that I can leave UM completely disabled for all users and users with PSTN still have full voicemail capability (but those with Cloud PBX only do not).
