Forum Discussion

Microsoft

Nov 22, 2016

Cloud PBX Auto Attendant & Call Queues Update

Hey Folks! First off, some overview - Organizational Auto Attendant is a new feature in Cloud PBX that allows tenant admins to configure an automated system to answer inbound calls to their com...

Cloud PBX

DameTime

Copper Contributor

Apr 11, 2017

As someone with a lengthy Contact Centre background, I'm surprised you would release this without any Real-Time and Historical reporting capability.

The response group functionality (Call Queues) is great for small groups not needing a full blown CC software solution BUT you're really missing the mark without analytics - To me there is no value in releasing this feature-set without being able to understand what's taking place within these Queues.

Right now this is hindering our migration to Skype4B from another UC platform as we have roughly 47 queues.