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Reuben Fischman's avatar
Reuben Fischman
Copper Contributor
Sep 28, 2017

Cloud PBX + Cloud Connector Edition resulting in calls not in service

I've got a Cloud PBX subscription with a few users enabled for testing.  We also have Cloud Connector Edition installed, and according to our Skype for Business Online admin portal, it is reporting i...
CCE
Cloud PBX
Reuben Fischman's avatar
Reuben Fischman
Copper Contributor
Sep 29, 2017

Some additional info... I ended up unregsitering and uninstalling our CCE, and then rerunning the install and registration process...  I noticed at the end a warning that read

Warning: The network configuration has not been set for the tenant.

 

  • thet naing's avatar
    thet naing
    Iron Contributor
    Sep 30, 2017

    Possible to share your SFB client logs as well as Gateway's log file to determine the root cause of the issue? 

    • Reuben Fischman's avatar
      Reuben Fischman
      Copper Contributor
      Sep 30, 2017

      UNfortunately, there are no logs to share!!  I followed the instructions here:  https://technet.microsoft.com/en-us/library/mt605228.aspx

      And as I mentioned at the end of the Install-CcAppliance script, it gives me a warning that says "Network configuration has not been set for this Tenant"

       

      When I try and place a call from a skype client to an external PSTN line, the call goes fast busy immediately.  I used snooper to look at the logs for the skype client and there's an ms-diagnostics error 1003: USer not found.  So for some reason, Skype Online is not determining that the phone number is external to my Tenant.

       

      When sniffing traffic going to/from my edge server on the external switch connected to the Internet, I see NO TRAFFIC coming in from the outside when trying to place calls.  I've confirmed that the appropriate ports ARE OPEN on the firewall.

       

      So this appears to be an issue inside the tenant and I can't track down what to look at next - is it a dial plan, voice routing, some combination of the two?  I've confirmed that all the settings described in the technet article above are correct

      • thet naing's avatar
        thet naing
        Iron Contributor
        Sep 30, 2017

        It looks like you haven't run Hybrid command yet?

         

        Ref: https://technet.microsoft.com/en-us/library/mt740651.asp

         

         Run this command through SFB Online PowerShell.

        Set-CsTenantHybridConfiguration -PeerDestination <External Access Edge FQDN> -UseOnPremDialPlan $false
Set-CsTenantFederationConfiguration -SharedSipAddressSpace $True

         

        Also login to your SFB Online through PowerShell and run the following command, replace user with the SFB Online user you provisioned Enterprise Voice.

         

        get-csusersession -User USER@YOURDOMAIN.COM -StartTime (Get-Date).AddHours(-4)

         

         

        Run the following command and paste output here

        Get-CsTenantHybridConfiguration

         

         

         

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