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Cloud PBX - Auto Attendant - Transfer to External number
Hey There! In the process of deploying a proof of concept for auto-attendant at my org. Wanted to know if there is a way to have a menu option transfer a call to an external number. My use case... ...
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
I second this request. We have already had potential clients ask to be able to forward an AAs and Call Queues to an external number. For example they want to have unanswered calls go to an answering service.
I think Microsoft would need to modify their consumption billing model to accommodate this as the tfs would incur cost. At the moment a full user licence and plan is needed to not only cover the cost of the call, but also the technology to make it happen.
Maybe it will come in the future.
Maybe it will come in the future.