Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
This worked great for me. Thanks. We had the same problem, no onsite PBX (Skype only) and needed to forward the call queue to a land line (in a physical building). If I added any skype account to the call queue, and forwarded that number - it just rang the skype phone and did not "follow" the forwarding instruction.
After reading your response, I used an old user account who was no longer with the company. Forwarded their skype phone to the land line number. Set the call queue to forward to their Skype account after 0 minutes and it works great.
Thanks again.